THE PRODUCT
The product is helps user facing problems during travelling one place
to another place by car, bike or bus..so the products helps to services
for vehicles like Car workshop, petrolbunk, bus stops, bus timing data
For location on spot
PROJECT DURATION
The time of the project duration is Dec 2022-jan 2023
THE PROBLEM
User facing many problems during travelling one place to another places by vehicles like brakedown, accidents,petrol dry etc facing so many problems
THE GOAL
To provide a app for servicing the user during travelling for one place to another place to identify auto workshop,petrol bunk and contect to receive help by this app
MY ROLE
UX DESIGN - ARCHITECT
To Solve The Problem Of Trevelling User
MY RESPONSIBILITIES
Connect Travelling User and Road Side Workshop, Petrol Bunk
and Bus Stop With Timing On Spot Location
USER RESEARCH : SUMMERY
I BUILT APP FOR TRAVELLING USER TO CONNECT SERVICES FOR WORKSHOP,PETROL BANK AND IDENTIFY BUS AND BUS TIMING
USER FACING MANY PROBLEMS DURING TRAVELLING FROM ONE PLACE TO ANOTHER PLACE
MY ROLE TO CREATE DIGITAL PRODUCT TO CONNECT SERVICE LOCATION AND CONNECTS AND BOOKING OPTION TO RECIVE HELP FROM SERVICE STATION FOR TRAVELLING USER
USER RESEARCH-PAIN POINTS
PAIN POINT 1
User need contact for road side auto service station for car breakdown, petrol bunk etc
PAIN POINT 2
User travelled various vehicles by car,bike and bus also so need various option to protect travelling user
PAIN POINT 3
To identify bus stop and bus timing for preplan our user travelling action and prepration
PAIN POINT 4
User also find location and connect station or receive help by delivery service problem by booking option
USER PERSONAS
Persona: ABDUL KADHAR
CLIENT (User) Need service
connection during travelling
for unpredictable sutivation
USER JOURNEY MAP
User identifies an issue and collects data → Faces delays and insecurity in decision-making → Struggles with communication gaps and service availability → Resolves issues through a digital platform for real-time support. 🚗✨
PAPER WIREFRAME
Creating paper wireframe to digital wireframe for design solution to addressing and branding our firm and works to get new projects through digital
DIGITAL WIREFRAME
Create Digital wireframe Through figma to view basic Digital structure of design
Low-fidelity prototype is pre digital Work for high-fidelity prototype
RESEARCH INSIGHTS
EASY BOOKING
Users need a way to book or enquiry more quickly on emergency of vechicle condition by near by location helpline connected by this app
Users need better customization of service options when travelling one place to another place
Users need a way to book the time by nearest service mechanic or other service agent helps on the spot by nearest your location
CUSTOMIZATION
OPTIONS
SCHEDULE
OPTION
RECOMMENDATIONS
●Add a “booking ” option in the user profile so users can speak on own time
●Add a way for users to customize their service what you need by on time specification
●Add a booking or enquiry option in the checkout process of services by travelling emaergeny
REFINING THE DESIGN
Improve our design through usability study Step by step upgrade ourUser interface
MOCK UPS
HIGH FIDELITY PROTOTYPE
ACCESSIBILITY CONSIDERATIONS
To access and easily identify types of services for booking roadside assistance, such as a mechanic, fuel delivery, etc.
To view our previous work and review our mechanics and the quality of petrol at roadside locations.
Book a service or make an inquiry to connect with our service shops for on-road assistance at a nearby location.
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TAKEAWAYS
🚗 Book Roadside Assistance
Get a mechanic or fuel delivery instantly.
📍 Find Nearby Service Shops
Locate the closest repair or fuel station.
📞 Call for Inquiry
Connect with service providers easily.
⚡ Quick & Reliable Support
Fast assistance for a hassle-free journey.
🔍 Empathize
Understand user needs.
📝 Define
Identify problems clearly.
💡 Ideate
Brainstorm creative solutions.
🎨 Prototype
Create and test designs.
✅ Test
Gather feedback and improve.
🛣️ Roadside & Travel Services
🚌 Bus Timings Check schedules and availability.
🚗 Car & Bike Services – Find mechanics, fuel stations, and repair shops.
📍 Nearby Assistance – Locate service providers in real time.
📞 Quick Inquiry – Contact service shops instantly.
NEXT STEPS
📢 Key Focus Areas
✅ Seamless User Experience – Ensure smooth booking and inquiries.
📈 Continuous Upgrades – Enhance services based on user feedback.
⚡ Better Accessibility – Make it easier for users to find and use services.
🔄 Daily Improvements – Expand features and optimize performance.
📌 New Features
📅 Booking Process Updates – Real-time status of service requests.
📞 Inquiry Tracking – Monitor responses from service providers.
🔔 Instant Notifications – Get alerts for confirmations and updates.
🚗 Service Progress Visibility – Track mechanic arrival, fuel delivery, or roadside assistance.